Effective Date: June 2025
At CogniGrove, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using https://cognigrove.net.
Information We Collect
We collect personal information when you:
- Register for an account
- Purchase credits or subscribe to our services
- Upload files or use our geospatial products
- Contact us via forms or email
This may include:
- Full name
- Email address
- Payment information (processed securely via third-party providers)
- Uploaded content and associated metadata
- IP address and browser/device information
How We Use Your Information
We use your information to:
- Provide access to our services and products
- Process credit purchases and manage subscriptions
- Respond to inquiries or support requests
- Improve our platform and user experience
- Comply with legal obligations
We do not sell, rent, or trade your personal data to third parties.
Credit Card and Payment Data
Payments are processed by trusted third-party providers (e.g., Stripe). We do not store your credit card information on our servers.
Data Storage and Security
- All personal data is stored securely using industry-standard encryption and access controls.
- We regularly monitor our systems for vulnerabilities.
- Uploaded geospatial or drone content is treated as confidential and only processed as needed to deliver your requested services.
Cookies and Analytics
Our site may use cookies and tracking technologies to:
- Maintain user sessions
- Improve navigation and content delivery
- Collect anonymous usage statistics via tools like Google Analytics
You may adjust your browser settings to reject cookies, though this may affect some functionalities.
Data Sharing and Disclosure
We may share your data only:
- With service providers or partners that support our operations (e.g., hosting, payment processing)
- When required by law, regulation, or court order
- To enforce our Terms and Conditions
All third-party providers are contractually obligated to protect your data.
Your Rights
Depending on your jurisdiction (e.g., PDPA in Malaysia, GDPR in Europe), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or object to certain data uses
- Request data portability
To exercise any of these rights, please contact us at support@cognigrove.net.
Retention
We retain personal data only as long as necessary for the purposes described above or to comply with legal obligations.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. Continued use of the site indicates your agreement to the updated terms.
Contact Us
For questions or concerns about your privacy, contact:
CogniGrove
Email: support@cognigrove.net
Website: https://cognigrove.net